A $50 monthly discount dropped off my DirecTV bill this past billing cycle,

May 1, 2024, 12:59 PM

so time to make the annual call yesterday. I've threatened to cancel over the years and had several conversations with the "Customer Loyalty" dept or whatever they're called--the last line of defense where you get an actual English speaker who has the power to give you all the discounts (and probably make some up if they have to) in order to keep you as a customer.

For probably the second or third year, I'm actually good with cancelling the service and switching to streaming if they can't get to where I need them to be, and they always did juuuust enough to keep me. It's nice having a bundled bill for wireless, fiber internet, and TV. This time though...no real argument from the first line of defense, and in fact, she upped my internet from 300 to 500mbps and dropped the price from $75 to $70, and I wasn't even asking about internet. Transferred to Customer Loyalty.

No real argument here, either. No effort to try and keep me. Just processed the service cancellation, info about where to drop the equipment, etc. Weird, after playing this game almost every year for the past 15 (or more). Figured they would have at least tried to steer me to DirecTV streaming, but not even that. So it's off at midnight tonight, for the first time in many years.

Roku Streambar (or whatever it's called) is showing up today. Still mulling over Hulu vs. YoutubeTV. Sports are better on YTTV. Content better on Hulu. I know several people who have switched from Hulu to YTTV in the past year and they like it better.

What direction should the last cordcutter on earth go, Lunge?